AirAsia At Present: At present AirAsia is the largest airline of Malaysia in terms of the number of flights it is taking place and destinations it is serving. In addition to being Malaysia’s largest airline in mention field, the airline is Asia’s largest airline too. In Asia, it secured the position for offering low-cost airlines in terms of passengers it is carrying daily and the number of flights being taking place.
The registered office of AirAsia is in Petaling Jaya of Selangor and headquarter of Airline is in Kuala Lumpur, Malaysia. Its main hub is in Klia2, Kuala Lumpur International Airport, Selangor, Sepang. The airline operates low-cost flights to 24 destinations including both national and international. The crew of AirAsia is triple the amount of Malaysian Airlines. The turnaround time of the Airline is 25 minutes and it utilizes each aircraft average for 13 hours a day. At present, the airline has all Airbus families of aircraft having a seating capacity of 180 to 236 passengers.
In 2003, AirAsia achieved many milestones; first, it started its second hub at Senai International Airport in Singapore. The same year it started an international flight to Bangkok. In the same year, it started its present affiliate Thai AirAsia that took flight between Singapore and Indonesia. It was followed by a flight to Macau in the year 2004 then to China and Phillippines in 2005.
In the year 2006, AirAsia took over Malaysia Airline’s Rural Air Service route in Sabah and Sarawak. It operated flight under the banner FlyAsianXpress.
By the end of the Year 2006, AirAsia focused on the development and expansion of its presence in Asian countries. In the year 2013, AirAsia approached the Indian government with its investment plan in Airlines. It started operation with a shareholding of 49 percent in sister airlines. Presently, AirAsia with its eight sister affiliate airlines has the most widespread network in Asia and Australia.
AirAsia Berhad (Malaysia) – It was started in the year 2001, the main hub of the airline is in Kuala Lumpur, Kota Kinabalu, Kuching, Johor Bahru, and Penang.
AirAsia Indonesia – The affiliate airline started in the year 2004, it is a joint venture of AirAsia International Ltd and Awair International. The hub of the airline is in Jakarta, Bandung, Bali, Medan, and Surabaya.
Thai Airlines – The airline started in the year 2003 and it was a venture between Asia Aviation and AirAsia Investment. The operating hub of the airline is in Bangkok, Phuket and Chiang Mai.
Philippines AirAsia– The airline is the joint venture of Filipino Investor and AirAsia. It operates both domestic and international flights out of Cebu, Kalibo, and Manila. The airline has been awarded for World’s best low-cost airlines consecutively for seven years.
AirAsia India – The airline was established in the year 2007 and it was the joint venture of Tata Sons Limited and AirAsia Investment Limited. Its main hub is in Bengaluru and Delhi.
AirAsia X – The X in AirAsia means the flights are of long-haul. Presently, AirAsia offers flights of long-haul in Asia Pacific region with Thai AirAsia and Indonesia AirAsia X. DatukKamarudin is the group CEO of AirAsia X. The group CEO of AirAsia is Tan Sri Tory Fernandes, AirAsiaBehradAireen Omar, Indonesia SunuWidyatmoko, Thai TassaponBijleveld, Philippines Joy Caneba, India Amar Abrol, X Behrad Benyamin Ismail, Thai AirAsia X NaddaBuranasiri, IndonesiaAirAsia X DendyKurniawan.
Awards And Recognition: In its tenure, to date, AirAsia has bagged the number of awards for being excellence in different fields. In the year 2003, the airline was awarded for developing airline of the year 2003. In the year 2004, it got the award for being Asia Pacific Low-Cost Airline of the year, the best-managed company in airlines and aviation sector, Best newly listed company, Triple a regional award for the best airline. Complete detail about award and recognition is present on the again award-winning website of the airline.
No service provider is termed as complete unless it offers strong customer support. AirAsia is best here too. It has round the clock operational customer care team. The customer care staff of AirAsia is polite and efficient to handle customer’s queries and concerns.
For any concern with regards to the operation of flights like ticket booking, cancellation of the ticket, language query, flight schedule and another helpline number of AirAsia can be contacted. For any logged complaint, complaint ID is shared with passenger and its resolution is ensured in the quickest possible time.
AirAsia India Customer Care Helpline Number : – 1860 500 8000/ +914442948300
India: +91 80 4666 2222 & +91 80 6766 2222
Australia: 1300 760 330
Hong Kong: +852 3013 5060
Thailand: +66 2 515 9999
China: +86 512 8555 7711
Japan: 0120-963-516
Macau: +853 6262 6352
Philippines: +632 722 2742
Indonesia: +62 21 2927 0999/ +62 804 1333 333
South Korea: 00798 1420 69940
Taiwan: +886 2 8793 3532
New Zealand:+64 9 887 6920
Malaysia: 600 85 8888
South Korea: 050 4092 00525
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Hello i am new user and i would to ask you, How to disable avatar?
It is very nice to read your site, thank you very much for your work, it's great!
Hi Team,
Due to COVID-19 issue, I was planning to reschedule my flight booking. But your team is unreachable, So I was not able to. My flight is in 4 hours from now. I wont be able to reschedule now as well. Then I planned to cancel the flight. But in your portal, I am not able to do that as well. When I am trying to cancel it, It is always re-directing me to helpline page. Why have you stopped us cancelling our own flight? With that, we were at least getting tax in refund.
Hi :). I am from Netherlands and i don't know how can i disable my signature? Regards :)
hELLO Air Asia Team,
my flight Mumbai to Kolkata I5317 with PNR Number- W****D HAS BEEN cancelled .
I want to reschedule flight but there no response from you people end.
please help me rescheduling it .its schedulke to take off on 4 rth may 1.55 am
I want to change it to 5 th May 1.55 may.
please help
my contact no 70******43
I AM AWITING YOUR RSPONSE
Dear Sir,
We go for booking a seat in Ranchi Delhi flight . our PNR is ONHZG.Due to some reason I am not able to do payment. We approach your customer Executive three times but result is zero. At first time your executive send a link,but this time we also not able to payment.2nd & 3rd time your executive not cooperate us properly. Due to this we are not able to book my ticket.Please look into matter urgentally.
We have Import LED TV PANEL with Air Asia Airlines several times in the past 6 months. Normally, we are very happy with the service. However, on last month (November 2017), we had an unpleasant service. This has been very upsetting for us, and we want to send you a letter to give you the opportunity to respond.
Last month imported goods are (LED TV PANEL) continuously damaged by every shipment. We are very sad with your service. So, please don’t again repeat this problem and kindly support with us.
Please Give me Best Rate for Phuket To Bangkok Air Fair for 30th Jan 2018 for 32 Adults Pax
Pls tell me how would I escalate the matter I had a terrible and horrific experience with Air Asia yesterday I had a flight from Srinagar to Delhi at 9:50 am I reached airport on time however flight was cancelled without any prior intimation you won’t even imagine how much I had to suffer. I was accompanied by my infant kid and my wife .We had to wait for so long in chilling cold then we have decided to left the airport and we have booked the another taxi and hotel.
Also your representatives were least bother with watt ever was happening there and replying very arrogantly. I would like to take this matter with your senior management. This is half of the story Really really horrific experience
Hi Team ,
I flight was cancelled due to covid 19 , I did not get any mail / Msg for cancellation the flight .
can you please cancel my ticket .
thanks & regards
Ravi Kant
Am very happy to share my experience to you all.on 25th we traveled from Ranchi to Hyderabad.we faced some problem in Ranchi airport because we are new for the airlines.flight no 1585 Airasia at the same time Mr.sashikanth mishra & Nishant Singh this 2 gentleman's make us feel with fabulous service hats-off to the Airasia.